职位描述：
Responsibility
- Deliver high quality solutions to customers quickly, courteously and cost-effectively
- Provide the highest level of technical support to our customers through technical expertise
- Provide advanced Technical Support to customers
- Handle cases coming from Premium Enterprise Customers, Channels/Partners/Resellers as well as act as escalation point to our Level 2 support engineers
- Work closely with software development team and Service Engineering Group in identifying and resolving the problem; effectively interact with the engineering teams to provide solutions to complex technical issues
- Product Testing/Beta Testing
- Maintain and expand working knowledge of current Trend Micro products as well as their integration and methods of support delivery
- Email and phone support, willing to be assigned on night shifts
Requirements
Technical Skills:
- Network Administrator/Network Engineer/System Engineer/ System Integrator/Technical Support Engineer
- Minimum two (2) Years experience as a Network Administrator; or design and implement network for companies
- MCSE Certified for Windows NT/2000/2003 or Linux/Solaris Certified Administrator an advantage
- Working knowledge in any of the following Applications:
- Send mail, MS Exchange Server, Lotus Notes; MS Proxy, ISA, Firewalls (Checkpoint); TCP/IP, WAN, VPN
- Knowledge in FTP, HTTP and SMTP Protocol
- Hands-on experience in Internet/Networking environment, and client/server applications
- Knowledge in Cryptography, PKI, Penetration Analysis, Information Security Planning, Security Policy Development, Intrusion Detection, Threat Analysis, Network/Internet Security
- Certification on the following is an advantage: SCSA/SCNA, RHCE, CLA/CLP (Principal), LPIC, CCNA, CCNP
- Security Certification is a plus (ex. CISSP, SANs, GIAC, ICSA, etc)
- Help Desk / Support Experience is an advantage
Core Skills:
- Must have a good command of the English language (written and oral)
- Effective customer service skills
- Able to manage multiple complicated assignments simultaneously
- Self-motivated and a team Player - able to work independently
- Passionate interest in IT and possess initiative to keep up with current IT trends
- Enjoys working in a challenging environment
- Knowledge in software test automation or experience in software test tools development is a plus
- Candidate must possess at least a Bachelor's Degree in Engineering (Computer/ Telecommunication), Computer Science/Information Technology or equivalent
- Required language(s): Chinese, English
- Optional language: Japanese
有意者请发简历至hong@zerjob.com，或电话13770693308，13770842809胡小姐。
